Returns Policy
Effective Date: July 27, 2026
At FLYHOCH, every piece is carefully checked before it reaches you. If something isn’t right, we’re here to help with exchanges and store credits.
📌 Please Note
* We do not offer refunds under any circumstances.
* Eligible returns are processed through exchanges or store credit only.
* Store credit is not available for sale or discounted products.
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🔁 Exchange Policy
✅ Free Exchange
We’ll happily replace or exchange your order at no additional cost if you receive:
* A defective or damaged product
* The wrong product
* The wrong colour
* The wrong size sent by us
📏 Size Exchange
If you receive the correct size that you ordered, but it doesn’t fit as expected, we can arrange a size exchange for a nominal exchange fee.
❌ Exchanges Are Not Available For
We cannot accept exchanges if:
* You no longer want the product.
* You wish to exchange it for a different design or another product.
* The request is made after the eligible exchange period.
* The product has been used, washed, altered, or damaged after delivery.
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📩 How to Request an Exchange
Go to:
Menu → Support → Exchange → Submit Exchange Request
Once your request is submitted:
* Our team will review it.
* Pickup confirmation will be shared within 24–48 hours (where service is available).
* Once the returned item passes inspection, your replacement or store credit will be processed within 3–4 business days.
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📋 Exchange Eligibility
To qualify for an exchange:
* The request must be raised within 7 days of delivery.
* The product must be unused, unwashed, and in its original condition.
* All original tags and packaging must be intact.
* A valid order confirmation or invoice must be provided.
* Only one exchange is allowed per order.
* Sale or discounted products are not eligible for exchange or store credit.
* Accessories, sunglasses, caps, and similar items are non-returnable and non-exchangeable for hygiene and safety reasons.
* Exchanges are available only for eligible size issues or products that arrive damaged, defective, or incorrect.
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💳 Store Credit
Where applicable:
* Store credit will be issued after the returned product successfully passes our quality inspection.
* Store credit can be used for future purchases on the FLYHOCH website.
* Store credit is not redeemable for cash.
* Store credit is not issued for sale or discounted products.
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❌ Cancellation Policy
Prepaid Orders
* Once placed, prepaid orders cannot be cancelled.
* If your order has not yet been dispatched, you may request an address update by contacting our support team.
Cash on Delivery (COD) Orders
* COD orders may be cancelled before dispatch.
* Once dispatched, cancellation is no longer possible.
For cancellation or address update requests, please contact us through:
Menu → Support → Contact Us
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💬 Need Help?
Need assistance with your order?
Go to:
Menu → Support → Contact Us
Our team will be happy to help.
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✈️ FLYHOCH
Trend Setter Collection
Not made to blend in.
Made to stand out.
Be the drop.